Customer Care Executive
MumbaiFull-timeJunior levelPosted over a month ago
Junior customer support role at Skechers South Asia in Mumbai.
About the role
The Customer Care Executive will be responsible for delivering a high-quality, consistent, and customer-centric experience to Skechers India customers across multiple touchpoints. The role will serve as a key interface between the customer and the organization, ensuring timely resolution of queries, complaints, feedback, product-related concerns, order-related issues, and service requests.
What you'll do
- Customer Query & Complaint Management
- Handle customer queries and complaints received through multiple channels, including: Phone calls
- Social media/customer messaging channels, where applicable
- Other customer communication platforms
- Understand customer concerns and provide accurate, relevant and timely resolutions
What you need
- Customer service
- CRM
- Complaint handling
- Escalation handling
- Data privacy
- SOP writing
Good to have
- MIS reporting