Executive - Customer Care
MumbaiContract1–4 yrsPosted over a month ago
Junior customer support contract role at Skechers South Asia in Mumbai. Needs 1+ years and a diploma or BBA.
About the role
The incumbent will be responsible for handling customer queries, complaints, requests and service-related interactions while ensuring a high level of customer satisfaction. The role requires a highly customer-focused individual with excellent communication skills, a positive attitude and the ability to coordinate effectively with internal teams to drive timely resolution of customer concerns.
What you'll do
- Customer Query & Complaint Management
- Handle customer queries, requests, complaints and feedback through designated customer service channels
- Understand customer concerns clearly and provide accurate, relevant and timely responses
- Resolve customer issues at the first point of contact wherever possible
- Demonstrate empathy, patience and professionalism while dealing with customers
What you need
- Customer service
- CRM
- Customer handling
- MS Office
- Communication
- SOP writing