SaaS Technical Support Executive
RemoteFull-time0–3 yrs20k–₹40k a monthPosted over a month ago
Junior IT support role at SoftMaji InfoTech. Open to freshers; up to 3 years, with a BCA, MCA or B.Tech. Remote; pays ₹20,000–40,000 a month.
About the role
This is a customer-facing technical support position. You do not necessarily need to be a programmer, but you should have good computer knowledge and be comfortable understanding web applications, mobile applications and software systems. You should be able to understand a customer's problem, reproduce the issue where possible, identify whether it is a usage problem or a technical problem, and send clear information to the technical team.
What you'll do
- Receive customer questions and technical issues through approved support channels
- Reports not working as expected
- Payment or subscription-related technical questions
- General product usage problems
- First understand the issue before deciding what action is required
What you need
- Troubleshooting
- SQL
- HTML
- CSS
- PHP
- JavaScript
Good to have
- Git
- Postman
- Customer success