Technical Support Executive
LucknowFull-time0–2 yrsPosted 5 months ago
Entry-level IT support role at SoftMaji InfoTech in Lucknow. Open to freshers; up to 2 years, with a B.Tech, B.E. or B.Sc.
About the role
We are looking for a Technical Support Executive to assist schools using FeeFlow – our School Management Software . The ideal candidate should have good communication skills, basic technical knowledge, and problem-solving ability to provide seamless support to clients.
What you'll do
- Provide technical support and training to school staff using FeeFlow software
- Troubleshoot user queries, software issues, and technical difficulties via calls, emails, and remote support
- Assist in software setup, user onboarding, and configuration
- Work closely with the development team to report bugs and suggest improvements
- Document FAQs, solutions, and support queries for future reference
Good to have
- Troubleshooting
- SQL
- ERP