South Star- Enterprise Care Agent

About the role

The role involves managing client support tasks such as creating service tickets, following up on outstanding items, reviewing open tasks, and ensuring seamless processing of wireless product and service requests. You’ll be trained thoroughly and have opportunities to contribute to meaningful process improvements.

What you'll do

• Process inbound email requests from other agents or clients for different product service tasks
• Assess email requests, create tasks when possible, or request additional information from clients when needed
• Generate service request tickets aligned with task requirements
• Recognize urgency/priority and follow escalation guidelines
• Use multiple platforms to gather missing information and progress tasks

What you need

• Communication

Good to have

• Telecom