Customer Success Manager
RemoteFull-time3–5 yrsUp to ₹10 L a yearPosted open since apr 2026
Mid-level customer support role at Sprinto. Needs 3–5 years. Remote; pays up to ₹10 LPA.
About the role
In this role, you’ll be the face of Sprinto for our customers in the US — ensuring they see value from day one, achieve their compliance goals, and grow with us. This isn’t a seat for someone who is only operationally or transactionally sound.
What you'll do
- Own Your Outcomes: Manage individual and pod-level OKRs — track performance and drive the activities that deliver real impact on retention, expansion, and advocacy
- Champion Customer Advocacy: Turn delighted customers into brand ambassadors through G2 reviews, case studies, and video testimonials
- Work Smart with AI: Use tools like Claude, ChatGPT, and other AI assistants every day to prepare for customer conversations, draft communications
- Mentor & Multiply Impact: Support onboarding of new team members by sharing your playbooks, learnings, and best practices
What you need
- Customer success
- ISO 27001
- Data privacy
- Upselling
- AWS
- Cross-selling