Revenue Operations Analyst - Customer Experience & Partner Operations
RemoteFull-time3–5 yrsUp to ₹10 L a yearPosted over a month ago
Mid-level customer support role at Sprinto. Needs 3–5 years. Remote; pays up to ₹10 LPA.
About the role
Sprinto autonomously executes tasks needed to maintain trust across compliance, audits, risk management, vendor risk, privacy, and AI governance, enabling organizations to maintain a strong, reliable trust posture without draining operational bandwidth and resources on repetitive tasks. With 300+ native integrations and AI-driven automation, Sprinto supports 200+ global security standards natively, including SOC 2, ISO 27001, GDPR, HIPAA, PCI-DSS, and more.
What you'll do
- Build the operating backbone for Customer Experience and Partnerships by ensuring our processes, systems, and data work together seamlessly
- Own the instrumentation of key workflows in HubSpot, establish reliable metrics and reporting, maintain operational hygiene
- Own the Customer Success Operations including CX process instrumentation and CRM hygiene on Hubspot
- Owning of key metrics definition and periodic (Weekly, monthly, quarterly) reporting including renewal, retention, upsells, GDR, NDR, Logo retention
- Own the Partnership Operations including Partnership process instrumentation and CRM hygiene on Hubspot
What you need
- CRM
- Customer success
- HubSpot
- Instrumentation
- ISO 27001
- Data privacy