Cloud NOC Analyst (L1)
ChennaiFull-time2–4 yrsPosted 1 week ago
Mid-level IT support role at Srmtech in Chennai. Needs 2–4 years.
About the role
triage, incident logging, initial diagnosis and escalation for AWS and Azure operations. environment with AWS and Azure workloads; 18x7 managed operations; customer
What you'll do
- Monitor Datadog, AWS CloudWatch
- And Azure Monitor dashboards and alerts
- And prioritize events; create/update ITSM tickets
- Execute approved L1 runbooks
- For availability, utilization, connectivity and service-health events
What you need
- ITIL
- Networking
- ServiceNow
- AWS
- Azure
- Datadog
Good to have
- JIRA
- PowerShell
- Python