Cloud NOC Lead
ChennaiFull-time2–5 yrsPosted 1 week ago
Mid-level IT support role at Srmtech in Chennai. Needs 2+ years.
About the role
operational governance, escalations and service assurance for cloud operations, coordinating L1/L2 resources and customer stakeholders. with AWS and Azure workloads; 18x7 managed operations; customer
What you'll do
- Handling, escalation, handover and service reporting
- Azure Monitor and ITSM operating workflows
- And coordinate technical teams through resolution
- Track SLA/OLA, backlog, aging
- Recurring incidents, alert volumes and risks
What you need
- ITIL
- ServiceNow
- Azure
- AWS
- Datadog
- JIRA
Good to have
- SOP writing