Client Service Manager Distribution Network
KolkataFull-time1–4 yrsPosted 1 week ago
Junior customer support role at Standard Chartered in Kolkata. Needs 1+ years and a degree.
About the role
Client Service Manager Distribution Network at Standard Chartered. Ensure high level of customer service and manage difficult customer situations.
What you'll do
- Ensure high level of customer service and manage difficult customer situations
- Ensure resolution of all complaints received for branches through COMMAND
- Gather/prepare statistics for service quality and productivity indicators
- Ensure compliance with internal and external guidelines and ensure minimal comments in audits and other inspections
- Find ways to improve operational efficiency and control costs to meet cost budgets
What you need
- Customer service
- Customer handling
- AML
- Sales
- MIS reporting
- KYC
Good to have
- Reconciliation
- Cross-selling