Client Service Manager
ChennaiFull-timeMid levelPosted 1 week ago
Mid-level customer support role at Standard Chartered in Chennai.
About the role
Ensuring high quality customer service, ensuring internal and external compliance on NR operations, handling NR client escalations and leading the service agenda across NR channels- NR Acquisition and NR HUB) involving process improvements and re-engineering.
What you'll do
- Assist Business NR Client Experience and Process Manager in coordinating, driving and directing effective customer service excellence, seamless processes
- Ensure timely resolution of NR complaints and end to end closure for escalation cases
- Gather/prepare statics for service quality and productive indicators
- Ensure compliance with internal and external guidelines and ensure minimal audit findings
- Find ways to improve operations efficiencies and cost save measures
What you need
- Customer service
- Client relationship
- Portfolio management
- Escalation handling
- Wealth management