Customer Service Manager
MumbaiFull-time2–5 yrsPosted 1 week ago
Closed
Mid-level customer support role at Standard Chartered in Mumbai. Needs 2+ years and an MBA, B.Com or BBA.
About the role
Customer Service Manager at Standard Chartered. Strategy.
What you'll do
- Customer Service & Relationship Management
- Act as the primary point of contact for LAS customers for servicing-related requests
- Ensure prompt resolution of customer queries, complaints, and escalations
- Maintain high customer satisfaction through proactive communication and service delivery
- Build and strengthen relationships with HNI/UHNI and retail clients
What you need
- Customer service
- MS Office
- Power BI
- Wealth management
- PowerPoint
- Problem solving