Operations Associate, Apprenticeship
BengaluruApprenticeshipFresherPosted 2 months ago
Operations apprenticeship at Stripe in Bengaluru.
About the role
Today, Stripe handles over a million support cases per year and processes millions of internal transactions. Doing so requires us to invest significant resources into building this experience ourselves.
What you'll do
- Develop a foundational understanding of our products, services, and features to assist customers effectively
- Respond promptly and professionally to customer inquiries via email, providing accurate information and resources
- Diagnose and troubleshoot customer issues under the guidance of senior team members, escalating complex issues to appropriate departments
- Follow up with customers to ensure their issues are fully resolved and they are satisfied with the service provided
- Maintain accurate and detailed records of customer interactions, issues, and resolutions using internal tools
What you need
- Problem solving