Operations Manager, Stripe Delivery Centre

About the role

As Stripe’s user base and global footprint grows dramatically, we have distinctly unique support problems resulting from both our type of scale and the type of businesses we partner with. The Stripe Delivery Center (SDC) strategy will provide operational leverage and expand Stripe’s portfolio of operational capabilities to support the scaled needs for external users and internal Stripe teams.

What you'll do

• In this role, you will recruit, manage, and develop a group of Operations Associates that are focused on user support
• This person will cultivate the happiness of their team members while guiding them to be the best they can be, through feedback, coaching, mentoring
• This means helping to set team goals, and using metrics to efficiently measure and guide team performance in pursuit of those goals
• Be a fit, you will have a strong operations mindset, be able to move quickly, and be passionate about delivering an incredible user experience
• Recruit, manage, coach, and develop a new team of in-office Operations Associates

What you need

• Reporting
• Process improvement