Contact Center Integration Engineer
HyderabadContract4–8 yrsPosted 1 week ago
Senior software engineering contract role at SummitNext Technologies Sdn Bhd in Hyderabad. Needs 4+ years.
About the role
Connects the TLCx LaunchPad platform to client enterprise systems, building and maintaining the integration layer between contact center platforms (Genesys, Amazon Connect, or similar) and CRM/backend systems.
What you'll do
- Build and maintain API integrations between the contact center platform and client CRM systems (Salesforce, ServiceNow, Microsoft Dynamics)
- Develop middleware services handling authentication, data mapping, error handling, and retry logic (C#, JavaScript/Node.js)
- Design and maintain SQL Server databases and stored procedures supporting integration and reporting workflows
- Build and maintain SSRS reports and Power BI data models/dashboards for operational and client-facing reporting
- Implement customer data lookup, screen-pop services, and data write-back flows (interaction dispositions, case creation, after-call work logging)
What you need
- JavaScript
- REST APIs
- SQL
- C#
- SQL Server
- Power BI
Good to have
- Node.js
- Salesforce
- ServiceNow
- CRM
- Azure
- Microsoft Dynamics