Contact Center Platform Engineer — Voice & Omnichannel
PuneContract4–8 yrsPosted 1 week ago
Senior customer support contract role at SummitNext Technologies Sdn Bhd in Pune. Needs 4+ years.
About the role
Supports the voice and omnichannel delivery infrastructure within the TLCx LaunchPad platform, with an emphasis on the Microsoft development/administration stack that underpins reporting, backend logic, and reliability of these systems — C#, JavaScript, Microsoft SQL Server, SSRS, and Power BI, with growing Azure exposure.
What you'll do
- Support and maintain backend logic and data flows behind voice/IVR call routing and omnichannel routing
- Build and maintain SQL Server databases, stored procedures, and reporting pipelines supporting platform operations
- Develop and maintain SSRS reports and Power BI dashboards for real-time and historical operational reporting
- Perform various integrations across LaunchPad platform modules to support smooth data flow and functionality between systems
- Support call/screen recording capture, storage, and retrieval workflows, and related quality/compliance reporting
What you need
- C#
- SQL Server
- Power BI
- JavaScript
- SQL
- ETL
Good to have
- Azure