Customer Service Executive (E-commerce | Voice, Email & Chat) - Mysuru
BengaluruFull-time1–4 yrs3.3 L–₹3.5 L a yearPosted 1 week ago
Junior customer support role at SummitNext Technologies Sdn Bhd in Bengaluru. Needs 1+ years and Class 12. Pays ₹3.3–3.5 LPA.
About the role
Are you passionate about delivering exceptional customer service and communicating confidently in English? We're looking for individuals who enjoy solving problems, have excellent communication skills, and are comfortable working in a dynamic, customer-focused environment.
What you'll do
- Handle customer inquiries via voice calls, email, and live chat in a professional and timely manner
- Assist customers with order status, delivery updates, returns, refunds, product information, and account-related inquiries
- Resolve customer concerns by identifying the appropriate solution while following company policies and procedures
- Accurately document customer interactions in the CRM and support systems
- Achieve quality, productivity, customer satisfaction, and service level targets
What you need
- Customer service
- CRM
- Chat support
- Communication