Applicant - Associate/Sr. Associate
Navi MumbaiFull-time0–6 yrs18k–₹40k a monthPosted 1 week ago
Junior customer support role at Sutherland in Navi Mumbai. Open to freshers; up to 6 years, with a diploma. Pays ₹18,000–40,000 a month.
About the role
₹18k - ₹40k in-hand per month (Depending upon yrs of exp)
What you'll do
- Handle inbound and outbound customer interactions across Telecom, Technology, Logistics, and Mortgage domains
- Resolve customer queries related to services, technical issues, billing, orders, deliveries, refunds, and loan processes
- Provide troubleshooting support and ensure timely issue resolution
- Drive sales, cross-selling, upselling, and customer retention initiatives
- Coordinate with internal teams for escalations and effective customer support
What you need
- Customer service
- CRM
- Communication
- Sales
- Escalation handling
- Upselling
Good to have
- Learning and development
- Telecom
- Cross-selling