Associate / Sr. Associate - Refferal
ChennaiFull-timeMid levelPosted 3 months ago
Mid-level customer support role at Sutherland in Chennai. Needs an MBA, MCA or B.Tech.
About the role
Consultant is responsible for delivering outstanding customer experience via calls, email, chat or social media to users by using the right principles to resolve any issues, inquiries or concerns. Adhering to non-disclosure agreement & data security policies Completing upskilling & e-courses mandated by each program
What you'll do
- Making sure all of customers questions have been answered in a timely manner Attain monthly goals of Customer Satisfaction & Productivity
- Resolving requests/inquiries made by customers via email, chat or Social
- Achieving contact center statistics and SLAs (contractual metrics)
- Attending coaching sessions & ensure feedback is implemented
What you need
- Data entry