Healthcare

About the role

We are seeking a compassionate and detail-oriented Healthcare Customer Support professional to join our growing team in Hyderabad, India. In this role, you will serve as a vital point of contact for our patients and healthcare partners, providing exceptional support while maintaining the highest standards of professionalism and confidentiality.

What you'll do

• Handle inquiries, resolve issues, and ensure every interaction reflects our commitment to outstanding customer care in the healthcare industry
• Respond to customer inquiries via phone, email, and chat with empathy and professionalism, addressing healthcare-related questions and concerns
• Troubleshoot technical issues and guide customers through problem resolution in a clear and supportive manner
• Identify and escalate complex issues to appropriate departments while keeping customers informed throughout the process
• Provide product and service information to customers, ensuring they understand healthcare solutions and features

What you need

• CRM
• MS Office
• Customer service
• Problem solving