Sr. Associate Account Management
HyderabadFull-time2–5 yrsPosted 1 week ago
Mid-level account management role at Sutherland in Hyderabad. Needs 2+ years.
About the role
Support email operations, spam/abuse detection, and Trust & Safety workflows to ensure a secure, reliable, and high-quality email ecosystem.
What you'll do
- Monitor and investigate inbound/outbound email traffic for spam, phishing, spoofing, and abuse patterns
- Perform log analysis using Splunk to identify anomalies, suspicious behavior, and emerging threats
- Execute mitigation actions (blocking, quarantining, escalation) in line with defined SOPs
- Validate email authentication protocols (SPF, DKIM, DMARC) and flag discrepancies
- Support incident response by documenting findings, maintaining audit trails, and escalating critical risks
What you need
- Splunk
- SOP writing
- Incident response