Technical Manager - Team Manager
HyderabadFull-time2–4 yrsPosted 1 week ago
Mid-level customer support role at Sutherland in Hyderabad. Needs 2–4 years.
About the role
Utilize Tenable Salesforce instance to document all support interactions and advance issues to other support teams per documented processes.
What you'll do
- Influence the Lives of Others: Coach and mentor Consultants, providing feedback and performance management
- Keep Management Updated: Inform leadership on the latest trends of end-user customers and provide feedback to Ops Managers
- Analyze and advance complex technical issues to support the team
- Ensure customer feedback is properly channeled into Product Management and Research & Development
- Work closely and build relationships with the rest of the Tenable team, including Sales, Customer Advocacy, Research & Development, and Operations
What you need
- Linux
- Performance management
- Sales
- Salesforce