Manager- Sales & Ops - Visa Category

About the role

You own CREW's visa business end to end: every member gets the right visa, on time, with no surprises, and the visa team hits its numbers. You will lead the team of Visa Experts, own our visa partners, and build the playbooks that make visas a smooth, predictable experience for premium members.

What you'll do

• Visa delivery. Own every visa from first message to passport back in hand. Track turnaround time, approval rate and rejections, and fix what causes delays
• The team. Hire, train and lead a team of Visa Experts. Set daily targets, run regular performance reviews and coach the team on quality and speed
• Business targets. Own visa bookings, revenue and customer experience metrics. Work with the Destination Experts so every international trip is offered visa help
• Country playbooks. Build and keep up to date document checklists, timelines and fees for every country we serve. Track embassy rule changes and update the team the same…
• Quality checks. Set up document checks before submission so we avoid rejections. Study every rejection and stop it happening again

What you need

• Sales
• Data privacy