Customer Contract Analyst
HyderabadFull-time2–5 yrsPosted over a month ago
Mid-level customer support role at Syneos Health in Hyderabad. Needs 2+ years and a B.Sc, BA or B.Com.
About the role
Owns and manages the contracts and change order process and works proactively with Project Leads and Business Development in the development and execution of contract documents with a primary focus on customer satisfaction. Drives revenue targets and departmental goals through active workload management and prioritization.
What you'll do
- Maintains ownership of and manages contract process to ensure timely delivery and execution consistent with standard cycle times, including but not limited to
- Negotiates and prepares contracts, budgets and related documents for participation in complex clinical trials
- Analyzes and validates contract and budgetary changes and provides appropriate commentary to Project Managers and Customer to support the overall budget value
- Proactively communicates budgetary issues to internal parties, escalates deviations to department leadership and stays engaged in the communications until issues are…
- Drives quarterly revenue targets through active workload management and prioritization and setting of plans for delivery and execution
What you need
- CRM
- Clinical research
- Costing
- Customer success
- Problem solving