Senior Project Delivery Support Specialist (Sr PDSS)

About the role

The Senior Project Delivery Support Specialist independently leads the delivery and quality oversight of advanced, complex, or interdependent support services for clinical functions and project delivery teams. Within the defined service scope, the role coordinates support workflows, assures the quality and integrity of outputs, resolves non-routine exceptions, strengthens team capability, and improves support standards and controls.

What you'll do

• Independently lead and coordinate advanced support workflows within the defined service scope
• Independently manage priorities, dependencies, handoffs, and capacity across assigned support services; resolve operational issues within defined authority
• Coordinate and provide quality oversight for the timely and accurate filing of assigned essential documents in the TMF, including correct classification and metadata
• Maintain and oversee the quality, integrity, consistency, and appropriate control of project information, documentation, records, systems
• Own quality oversight for assigned support services by defining and applying review controls, reconciling outputs across systems and sources

What you need

• Problem solving
• Customer success