Collection Manager - Non X Flows - Housing - Collections - Surat - Eco Futurz (TCHFL) - JM

About the role

This role is responsible for achieving the collections target in the assigned area while ensuring that SOPs and legal norms are followed as per process and organizational policy. Handle collections for the assigned area and achieve collection targets on various parameters like resolution, flows, credit cost and roll rates (depending on the bucket)

What you'll do

• Responsible for achieving the collections target in the assigned area while ensuring that SOPs and legal norms are followed as per process and organizational policy
• Handle collections for the assigned area and achieve collection targets on various parameters like resolution, flows, credit cost and roll rates (depending on the bucket)
• Ensure trail needs to be update in system and report to respective stakeholders
• Ensure customer satisfaction through quick resolution of customer issues and complaints and by personal visits on assigned customer
• Ensure proper visit allocation needs to be done on prioritisation basis value , demography and payment pattern

What you need

• Collections
• Audit
• SOP writing
• Compliance