Standard -Customer Support Manager New Test
KolkataFull-time3–8 yrsPosted 3 weeks ago
Mid-level customer support role at Tata Motors in Kolkata. Needs 3+ years and an MBA.
About the role
This position will be accountable for executing Fleet Care strategy, ensuring world class service support for the assigned key accounts. The responsibility of the role would be to achieve business objectives for AMC, FMS and KAM through cohesive group, with appropriate empowerment and proper accountability.
What you'll do
- Develop and Execute AMC, FMS and KAM strategy and budget in the state in line with the overall service strategy
- Create appropriate promotion schemes/ campaign to drive service revenue through AMC and FMS in the domestic markets
- Drive Delivery, Quality and Operations initiatives and provide necessary support to Lead Service Marketing
- Coordinate with Network Management teams in domestic business to strategize the network expansion for better customer reach for Fleet Care offerings (AMC and FMS) and…
- Create and implement best practice in strategy, policies, processes and procedures to aid and improve business performance and meet business objectives and operational…
What you need
- Customer service
- Key account management
- Sales
- Problem solving