Escalation Engineer – Client Services
NoidaFull-timeJunior levelPosted over a month ago
Customer support role at Thales in Noida. Needs a B.Tech, B.E. or B.Sc.
About the role
This is an exciting opportunity to join a growing Global Support Organization and provide World class Support for all Thales products. By protecting the confidentiality, integrity, and availability of sensitive information that flows through today’s traditional, virtualized, and cloud-based infrastructures, Thales helps organizations reduce risk, demonstrate compliance, enhance agility, and pursue strategic goals with greater confidence.
What you'll do
- Operating at the forefront of aerospace and space, cybersecurity and digital identity, we’re driven by a mission to build a future we can all trust
- Work closely with global support engineers on customer escalation issues to ensure timely resolution
- Configure and duplicate the customer’s environment where necessary to replicate the issues for diagnosing
- Identify the root causes and use this information to improve continuously within support & field service teams
- Work closely with global development teams to diagnose issues and validating fixes
What you need
- SQL
- Root cause analysis
- Escalation handling
- Windows Server
- VMware
- AWS
Good to have
- REST APIs
- Bash
- Python
- PowerShell
- Git
- GCP