Head of Quality & Customer Satisfaction
BengaluruFull-time15–27 yrsPosted 5 days ago
Leadership customer support role at Thales in Bengaluru. Needs 15+ years.
About the role
From quantum applications and artificial intelligence to cybersecurity and 6G innovation, our solutions empower critical decisions rooted in human intelligence. Operating at the forefront of aerospace and space, cybersecurity and digital identity, we’re driven by a mission to build a future we can all trust.
What you'll do
- Operating at the forefront of aerospace and space, cybersecurity and digital identity, we’re driven by a mission to build a future we can all trust
- Develop the leadership of its QCS scope in accordance with the rules and expectations of the group’s leadership
- Ensure the effectiveness of the "alert and veto" processes to the company’s management and, ultimately, to the COO
- Manage the performance and transformation plan for the Quality and Customer Satisfaction (QCS) function for its perimeter
- Set up key indicators to measure quality performance and customer satisfaction
What you need
- Root cause analysis
- APQP
- Lean
- Problem solving