Customer Service Senior Representative
BengaluruFull-time2–4 yrsPosted 4 days ago
Mid-level customer support role at The Cigna Group in Bengaluru. Needs 2–4 years and a degree.
About the role
Customer Service Senior Representative at The Cigna Group. As a key member of our Customer Service Team, you will be the first point of contact for our global customers, providing unparalleled support via telephone, live chat.
What you'll do
- Ensuring first contact resolution and responding promptly to customer inquiries
- Adhering to operating procedures and regulations in line with policy terms and conditions
- Monitoring turnaround times to ensure timely resolution of customer contacts
- Building collaborative relationships with internal teams to optimize resources
- Actively supporting team members and contributing to achieving operational goals
What you need
- Customer service
- Communication
- Chat support