Team Lead - IT Helpdesk
TelanganaFull-timeSenior levelPosted open since aug 2024
Senior IT support role at The Hackett Group in Telangana.
About the role
Understand the values and vision of the organization and align the activities accordingly Manage the help desk call logging system and ensure it is fit for purpose Take an overview of service desk calls, response times and customer satisfaction Understand and assist in compliance with software license requirements
What you'll do
- Take an overview of service desk calls, response times and customer satisfaction
- Contribute to management meetings as required
- Handle Escalations, Handling aggressive users & Reporting
- Manage Training & daily SLA reporting
- Maintain healthy KPIs & KRAs
What you need
- Office 365
- ITIL
- Intune
- Troubleshooting
- Windows
- DLP
Good to have
- PowerShell
- Active Directory
- IPR