Trainee- IT Helpdesk Technician
TelanganaFull-timeFresherPosted open since aug 2025
Entry-level IT support role at The Hackett Group in Telangana.
About the role
Trainee- IT Helpdesk Technician at The Hackett Group. Serve as the first point of contact for end-users seeking technical support via phone, email, or ticketing system.
What you'll do
- Troubleshoot and resolve hardware and software issues on Windows laptops and desktops
- Support software installations, upgrades, and basic configuration using remote desktop tools
- Perform basic network troubleshooting, including issues with connectivity, VPN, DNS, and Wi-Fi
- Use remote access tools (e.g., AnyDesk, TeamViewer, RDP) to assist users with technical issues
- Escalate unresolved problems to higher-level support as per escalation matrix
What you need
- Troubleshooting
- Windows
- Hardware
- Networking
- Ticketing tools
Good to have
- iOS
- IPR
- Android