B2B EDI Systems Support Specialist, ANZ
BengaluruFull-time3–6 yrsPosted over a month ago
Mid-level IT support role at Thermo Fisher Scientific in Bengaluru. Needs 3+ years and an MBA, B.Tech or B.E..
About the role
As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. The B2B/EDI Systems Support Specialist is an internal, systems-focused role within the APMEA Center of Excellence.
What you'll do
- Provide operational technical support for B2B/EDI transactions across APMEA
- Monitor and triage B2B error queues, transaction failures, stuck statuses and interface exceptions. Determine likely ownership
- Investigate E1 sales-order processing issues, including order status progression, holds, order confirmations, ASN and invoice generation
- Analyse end-to-end transaction flows across E1, OpenText, PacCom and related B2B or eProcurement platforms to identify root causes across mapping, configuration
- Coordinate incident and problem resolution with Global B2B Support, E1 Support, IT
What you need
- Troubleshooting
- Accounts receivable
- ERP
- SOP writing
- Root cause analysis