Sr Service Support Representative
BengaluruFull-time4–7 yrsPosted over a month ago
Mid-level IT support role at Thermo Fisher Scientific in Bengaluru. Needs 4+ years and a B.Com or BBA.
About the role
As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Your role as Senior Service Operation Specialist supports the delivery of outstanding instrument service and support to our customers.
What you'll do
- Act as the primary interface between the customer and the Service team
- Responsible for answering customer enquiries via telephone & Salesforce
- Achieving the metrics on average speed of response and first call resolution
- Dispatch Service Orders to engineers, scheduling and confirming bookings
- Liaise between customer and engineer keeping both informed of any changes to job bookings
What you need
- Salesforce
Good to have
- CRM