Supervisor, Customer Service
BengaluruFull-time10–18 yrsPosted 2 weeks ago
Leadership customer support role at Thermo Fisher Scientific in Bengaluru. Needs 10+ years and a B.Com or BBA.
About the role
As a Supervisor, you will provide direct floor and personnel leadership to Customer Care Team Leaders. This is a leadership position in a fast-paced inbound customer support center. You will handle escalated customer care issues either through direct personal action or referral to the proper individual/department.
What you'll do
- Build strong relationships and maintain effective communication with internal stakeholders, global peer groups, and customers to enhance the overall customer experience
- Conduct regular stakeholder meetings to review operational metrics, process performance, and business stability
- Analyze staffing requirements against business volumes and identify opportunities to optimize operational efficiency
- Lead and support Team Leads through coaching, guidance, and performance management to ensure alignment with organizational goals and KPIs
- Monitor team productivity and provide constructive feedback to improve employee performance and engagement
What you need
- Customer service
- MS Office
- SAP
- VBA
- PowerPoint
- Communication
Good to have
- Performance management