Analyst - Quality Assurance - RKT
PuneFull-timeJunior levelPosted 2 weeks ago
Quality assurance role at TIAA in Pune.
About the role
Perform QC/QA review of communications by sampling delivered communications, and review the content to ensure it was displayed correctly, and that all required information is included.
What you'll do
- Conduct Quality Control and/or Quality Assurance of the Document Management & Control (DMC) Team processes who provide regulatory and transactional communications to…
- Manage assigned sample of cases to review and report findings, maintaining specified production/ efficiency metrics to ensure consistent and reliable service quality…
- Assist the development and updating of SOPs and Standard Work for lines of business in (business unit)
What you need
- Client relationship
- SOP writing