Customer Experience Manager
BengaluruFull-time2–3 yrsPosted over a month ago
Junior customer support role at Titan Company in Bengaluru. Needs 2–3 years and a BBA or MBA.
About the role
Customer Experience Manager at Titan Company. Customer Experience & NPS Management.
What you'll do
- Customer Experience & NPS Management
- Manage the end-to-end Net Promoter Score (NPS) program across customer touchpoints
- Analyse customer feedback and identify key drivers of customer satisfaction and dissatisfaction
- Design and enhance feedback collection mechanisms to generate actionable customer insights
- Develop periodic NPS reports, dashboards, and performance reviews for business stakeholders
What you need
- CRM
- Dashboarding
- User flows
- Communication
- Root cause analysis
- Sales
Good to have
- Visual merchandising