Customer Service Manager - Corporate
ChennaiFull-time8–12 yrs12 L–₹17 L a yearPosted over a month ago
Leadership customer support role at TM Inputs and Services in Chennai. Needs 8–12 years and a degree. Pays ₹12–17 LPA.
About the role
Role PurposeThey will lead and manage the Customer Resolution team spread across India, responsible for timely and quality resolution of customer complaints, service requests, regulatory grievances, and escalations.
What you'll do
- Responsible for timely and quality resolution of customer complaints, service requests, regulatory grievances, and escalations
- Ensure adherence to turnaround times, improve customer satisfaction, drive operational excellence, monitor resolution quality
What you need
- Customer service
- Sales
- Escalation handling
- Root cause analysis