Service In-Charge
Lucknow, Ahmedabad, Bengaluru, KochiFull-time5–10 yrs3.5 L–₹5 L a yearPosted 4 weeks ago
Senior customer support role at TM Inputs and Services in Lucknow, Ahmedabad and 2 more cities. Needs 5+ years and a degree. Pays ₹3.5–5 LPA.
About the role
Manage complete state-level after-sales service operations for solar inverter products.Lead and monitor service engineers / service partners and ensure timely complaint closure as per defined TAT / SLA.Provide technical support for troubleshooting, repair, preventive maintenance and warranty service.Handle customer, dealer, distributor, EPC and channel-partner escalations and ensure effective resolution.Plan and allocate service calls based on priority, location and technical…
What you'll do
- Manage complete state-level after-sales service operations for solar inverter products.Lead and monitor service engineers / service partners and ensure timely complaint…
What you need
- MIS reporting
- MS Office
- Excel
- Problem solving
- Sales
- Escalation handling
Good to have
- Preventive maintenance
- Root cause analysis
- Solar