German Speaking Customer Solutions Specialist
RemoteFull-timeJunior levelPosted 6 days ago
Customer support role at transcosmos (TCIS). Remote.
About the role
As a Customer Solutions Specialist, you’ll support customers via phone and email, resolving service and technical inquiries with confidence and care. You’ll troubleshoot issues, provide clear solutions, and keep customers informed throughout their cases. Please note that although this is a remote position, the work must be performed within Hungary!
What you'll do
- Provide customer and technical support, including troubleshooting and installation/deployment assistance for engineers
- Resolve inquiries efficiently by following support procedures, escalating complex issues to Level 2 when needed
- Maintain data privacy and security compliance while collaborating effectively with customers, engineers, and internal teams
What you need
- Data privacy
- Problem solving