Manager, Benefits Support Services
HyderabadFull-time8–14 yrsPosted 2 months ago
Leadership customer support role at TriNet in Hyderabad. Needs 8+ years and a BBA or MBA.
About the role
So if you're excited about this role but your past experience doesn't align perfectly with every single qualification in the job description, nobody’s perfect – and we encourage you to apply. You may just be the right candidate for this or other roles.
What you'll do
- Lead day-to-day planning and execution of a specific benefits discipline; ensure presence during peak business cycles
- Collaborate with internal teams to design and maintain an efficient support model; oversee strategic projects
- Handle complex escalations and provide direct customer support; use analytics to develop effective resolutions
- Monitor service metrics to ensure high customer satisfaction; identify training and process improvement needs
- Mentor and coach team members and leaders; develop and execute training models for career growth and continuity
What you need
- Customer service
- MS Office
- HR operations
- Escalation handling
- Problem solving