Manager, Customer Support Services
HyderabadFull-time10–18 yrsPosted open since apr 2026
Leadership customer support role at TriNet in Hyderabad. Needs 10+ years and a BBA or MBA.
About the role
The manager role will manage and coordinate customer service support staff and/or supervisors toward providing excellent service to TriNet's customers, with an emphasis on achieving company targets and goals while upholding our corporate Core Values.
What you'll do
- Lead customer service teams to efficiently and expertly support customer inquiries via phone, email, chat and service cases
- Responsible and accountable for all personnel issues (discipline, coaching, mentoring, performance management, work schedules, policy enforcement, etc.)
- Drive workforce management best practices. Ensure adherence to schedules, SLAs, OLAs, and KPI’s
- Provide colleague training, development and mentoring to ensure colleague readiness for expanded service delivery and successive roles
- Collaborate with internal departments (payroll, tax, 401(k), legal, sales, technology, CX centers, account management, etc.) to resolve operational issues
What you need
- Customer service
- CRM
- MS Office
- Communication
- Performance management
- Sales
Good to have
- Six Sigma
- C++
- Lean