Google CCAI Architect
HyderabadFull-time8–14 yrsPosted open since mar 2025
Leadership software engineering role at TTEC Digital in Hyderabad. Needs 8+ years.
About the role
TTEC Digital – Google Delivery Practice is seeking a Google CCAI Architect to lead the design and implementation of AI-powered self-service solutions for enterprise contact centers. This role will provide end-to-end technical leadership across voice and digital AI engagements, working closely with clients and internal teams to deliver scalable, innovative customer experience solutions using Google Cloud technologies.
What you'll do
- Lead voice and digital AI self-service solutions for large, multi-location contact centers
- Design, develop, and implement AI self-service applications using Google Contact Center AI
- Interface directly with clients to lead design decisions and define solution requirements
- Serve as project lead for assigned Google CCAI implementations
- Collaborate with conversation designers and project teams on IVA specifications
What you need
- SQL
- Node.js
- Java
- JavaScript
- Python
- .NET
Good to have
- C#
- MongoDB
- PostgreSQL
- Angular
- HTML
- Unit testing