Bilingual Customer Care Specialist - English and Spanish | Location: Permanent Work from Home | India based candidates only
RemoteFull-time2–5 yrsPosted 2 weeks ago
Mid-level customer support role at UA Brands. Needs 2+ years. Remote.
About the role
This is one of UA Brands' most customer-impacting roles. As a Bilingual Customer Care Specialist , you will serve as a trusted problem-solver for our customers, handling phone-based inquiries that often involve complex, time-sensitive, or emotionally charged situations. Customers rely on you not just for answers, but for ownership.
What you'll do
- Manage different queues of inbound phone calls, emails, and chats in English and Spanish
- Resolve complex service scenarios, including billing inquiries, order placement or modification, exchanges, refunds, and system troubleshooting
- Navigate multiple internal systems simultaneously while meeting defined handle-time, quality, and compliance expectations
- Exercise sound judgment to balance customer satisfaction with business guidelines, ensuring fair and consistent outcomes
- Handle sensitive and confidential customer information with professionalism and discretion
What you need
- Customer service
- Data entry
- Communication