Customer Care Specialist - Email, Chat and Voice | Location: Work from home

About the role

This is one of UA Brands' most customer-impacting roles. As a Customer Care Specialist , you will serve as a trusted problem-solver for our customers, handling phone-based inquiries that often involve complex, time-sensitive, or emotionally charged situations. Customers rely on you not just for answers, but for ownership.

What you'll do

• Manage different queues of inbound phone calls, emails, and chats, taking complete ownership of each interaction from first contact through final resolution
• Resolve complex service scenarios, including billing inquiries, order placement or modification, exchanges, refunds, and system troubleshooting
• Navigate multiple internal systems simultaneously while meeting defined handle-time, quality, and compliance expectations
• Exercise sound judgment to balance customer satisfaction with business guidelines, ensuring fair and consistent outcomes
• Handle sensitive and confidential customer information with professionalism and discretion

What you need

• Customer service
• Data entry
• Communication