Assoc Mgr. Professional Services Consulting

About the role

The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their days with our workforce operating platform. Helping people get paid, grow in their careers, and shape the future of their industries. We never stop challenging the norm.

What you'll do

• Lead and mentor a team, ensuring the consistency and repeatability of project delivery across global engagements
• Onboard, train, and develop team members while driving initiatives that enhance productivity and scalability
• Serve as the primary escalation point for complex customer issues, developing and executing remediation plans to resolve challenges
• Maintain high levels of customer satisfaction by proactively managing project health through quality assurance techniques, reporting, and consistent follow-ups
• Accurately forecast project staffing needs and work closely with stakeholders to optimize resource utilization

What you need

• Process improvement
• Problem solving