MIM, Problem, Change Management Advisor - Associate Principal Service Management

About the role

Oversees, facilitates and administers ITIL based service support. Manages and oversees Unisys service delivery through processes, including incident, major incident, problem, request and change management with a focus on improving overall service quality. Coordinates client-facing resources and potentially client and client partners to facilitate compliance with service quality commitments.

What you'll do

• Provide command-and-control leadership during major incidents to ensure rapid service restoration and minimal business impact
• Lead and facilitate major incident bridge calls, driving coordination, accountability, and clear direction across resolver teams
• Own end-to-end incident governance, including impact validation, escalation management, and decision-making
• Coordinate cross-functional technical teams to drive timely resolution of incidents
• Deliver clear, timely, and audience-appropriate communications to stakeholders, including executive updates

What you need

• Change management
• ITIL
• Process improvement
• Incident response
• Problem solving