SMO Transition Lead

About the role

Oversees, facilitates and administers ITIL based service support. Manages and oversees Unisys service delivery through processes, including incident, major incident, problem, request and change management with a focus on improving overall service quality. Coordinates client-facing resources and potentially client and client partners to facilitate compliance with service quality commitments.

What you'll do

• Lead transition activities for complex outsourcing, managed services, and transformation engagements
• Define transition goals, milestones, timelines, governance structures, and success criteria
• Develop and manage comprehensive transition plans that ensure contractual obligations, project objectives, and funding requirements are achieved
• Establish communication strategies covering transition, stabilization, and initial steady-state operations
• Coordinate cross-functional teams to ensure successful onboarding of people, processes, technology, vendors, and third-party services

What you need

• Social media
• ITIL
• Incident response