Sr Technical Service Desk Analyst -Level 2
BengaluruFull-time2–5 yrsPosted 2 days ago
Closed
Mid-level IT support role at Unisys India (Private) LTD-UGS Bangalore in Bengaluru. Needs 2+ years and a degree.
About the role
We are seeking a Senior Technical Service Desk L2 to provide advanced technical support for end-user computing, applications, and infrastructure-related issues. The role involves troubleshooting complex incidents, mentoring L1 analysts, managing escalations, and ensuring timely resolution of service requests while maintaining high customer satisfaction.
What you'll do
- Provide second-level technical support for hardware, software, operating systems, and network-related issues
- Handle escalated incidents from the L1 Service Desk team
- Troubleshoot and resolve complex issues related to Windows, Microsoft 365, Active Directory, VPN, and enterprise applications
- Administer user accounts, permissions, and group policies in Active Directory
- Support Microsoft Teams, Outlook, OneDrive, SharePoint, and Exchange environments
What you need
- Active Directory
- Troubleshooting
- Office 365
- Windows
- TCP/IP
- Ticketing tools
Good to have
- ITIL
- ServiceNow
- Intune
- JIRA
- Azure
- Root cause analysis