Patient Access Representative

About the role

Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. The Patient Access Representative welcomes, greets, interviews patients and/or representatives in person or over the telephone to ensure their initial experience with the hospital is exceptional.

What you'll do

• Utilizes computer systems to enter access or verify patient data in real - time ensuring accuracy and completeness of information
• Collects patient co-pays as appropriate and conducts conversations with patients on their out-of-pocket financial obligations
• Identifies outstanding balances from patient's previous visits and attempts to collect any amount due
• Responsible for collecting data directly from patients and referring to provider offices to confirm and create scheduled appointments for patient services prior to…
• Responds to patient and caregivers' inquiries related to routine and sensitive topics always in a compassionate and respectful manner

What you need

• Communication